Return Policy
WHAT IS YOUR RETURN POLICY?
Preemie Store offers a 100% satisfaction guarantee on all products sold on our website. If for any reason you find any product unsatisfactory, you can send it back within 30 days of purchase for a full refund, or within 60 days for store credit or exchange. Items must be returned in 100% new condition within the above timeframe. They must not be worn, washed, or damaged, and all tags must be securely in place and returned in the original product packaging. If the product is received opened, a 10% restocking fee will be charged, and if it is returned in non-sellable condition (such as washed, stained, or without tags and/or packaging) then only 50% will be refunded. No pacifiers can be returned if their packaging has been opened.
Items purchased as a set have to be returned as a set.
Return shipping is the responsibility of the customer, unless there was an issue caused by the Preemie Store.
If it was a gift, unless you indicate an exchange on the enclosed packing slip, we will issue a refund on the purchaser's card.
Easy steps for your return:
Include the packing slip/invoice with your return and Send your package to:
Preemie Store Returns
2904 108th ST NW
Gig Harbor, WA 98332
Please keep your tracking number so you can track the package, if needed. When we received your item, we will issue and refund or store credit.
If you have any questions, please email us at customercare@preemie.com
A few important things to keep in mind:
- Items must be returned in 100% new condition within the above timeframe to receive a full refund or store credit.
- If the product is received opened, a 10% restocking fee will be charged.
- If items are returned in non-sellable condition (such as washed, stained, or without tags and/or packaging) then only 50% will be refunded.
- No pacifiers can be returned if their packaging has been opened.
- Return shipping is the responsibility of the customer, unless there was an issue caused by the Preemie Store.
