We ship orders Monday thru Friday (with the exception of holidays) with orders placed before 12pm Pacific shipping same day and those placed after shipping the next business day.
Free shipping - we offer free shipping on orders over $35, and orders are typically shipped via USPS First Class.
International shipping - we ship internationally via FedEx, and all customs or duty charges are the responsibility of the recipient/customer.
Packing Slips - All packages are sent with a packing slip showing items but no prices.
FedEx 2Day - takes two business days to arrive
FedEx Saturday Delivery - not available at all locations, and NOT available with FedEx 2Day AM. Please contact us if you want to confirm that your shipping address qualifies for Saturday Delivery with FedEx.
Shipping to a hospital - Hospitals can have their own requirements for shipping to one of their patients. Please check with them first to see if there is any special notation required on the shipping label because, without it, they can refuse delivery.
Orders over $250 - will be required to ship to the same address as the Billing address on the order. The order will ship with a require a signature upon delivery. These steps are taken to protect both parties on fraudulent charges.
Order not received - First, check your mailbox or large parcel box. If still not found, please let us know ASAP, we will follow up with the carrier and see if we can locate the package, the sooner you contact us, the better the results. Deliveries over 30 days from delivery date can be harder to track down; refunds will not be issued for orders over 45 days.